TERMS & CONDITIONS
All deliveries and services offered by DorSpetsBub-Service-M in response to online or other orders are subject to the following General Terms and Conditions. Any deviant and/or additional agreements must be approved in writing by the managing board or an authorized person. As DorSpetsBub-Service-M's offer applies to contractors only, no express contractual or legal right of cancellation applies, and we do not offer the option to return received goods as would be available to private customers.
Unless explicitly stipulated, the delivery dates given in order confirmations are not binding. DorSpetsBub-Service-M will adhere to delivery dates as far as possible. Next-day deliveries must be ordered and placed before 12.00 pm to receive the next working day. Any orders after this time may be delivered two working days after the ordering date. If delivery is not made within the given period, the customer may set a deadline of at least six weeks. If DorSpetsBub-Service-M does not make delivery within this new deadline, the customer may withdraw from the contract by giving a written notice. DorSpetsBub-Service-M may withdraw from a contract if services become impossible for reasons beyond their control, especially in cases of force majeure, war, industrial dispute or non-performance of suppliers beyond the control of DorSpetsBub-Service-M. The customer shall immediately be informed about the unavailability of the goods ordered, and any payment already made will be refunded. Carriage-paid delivery for order values exceeding £250 (net) applies to initial deliveries only. In the event that the recipient is unavailable to receive the order on the first delivery attempt, they shall bear any resultant costs for second or subsequent delivery attempts or storage costs, even if the order value exceeds £250 (net). Orders which are refused delivery may incur additional transportation charges.
The risk passes to the customer as soon as the goods have been passed on to the forwarder and have left our warehousing, including cases where transport costs have been borne by DorSpetsBub-Service-M. Claims for transport damage must immediately be asserted by the customer directly to the forwarder or DorSpetsBub-Service-M within the applicable period. Any shipment made by the customer to DorSpetsBub-Service-M is carried out at the sole risk of the customer until the goods arrive at DorSpetsBub-Service-M. The risk of transport is solely taken by the customer.
All invoices from DorSpetsBub-Service-M must be paid immediately and without any discount. Cheques will only be accepted on account of clearance. Any bank charges incurred with cheque payments shall be borne by the customer. The customer may only exercise a right to offset if their claims are not contested by DorSpetsBub-Service-M or have been established with final and binding effect by a court law. The customer may only exercise a right of retention if it is based on the same contractual relationship. DorSpetsBub-Service-M is entitled to transfer claims of deliveries and accomplishments for finance purposes. In the case that a customer is behind with payment, all the other claims are immediately payable without the necessity of giving notice of default.
DorSpetsBub-Service-M provides a one-year warranty for new products starting from the delivery date, which covers claims related to the scope of delivery, product defects, wrong deliveries, and varying quantities. Any claims of this nature must be made in writing immediately, and no later than one week after receipt of the goods, if the claims can be noticed by reasonable inspection. If such claims are made within the specified time period, DorSpetsBub-Service-M will deliver the missing articles, repair the goods, or send new products. Warranty for obvious defects shall expire after one week. DorSpetsBub-Service-M does not provide a warranty for used products, and these limitations shall not apply if any defect has been deliberately concealed.
In case of any negligent breach of duty by DorSpetsBub-Service-M, liability will be limited to foreseeable and direct damages that are typical for the contract. The same applies to any negligent breaches of duty by the company's agents. DorSpetsBub-Service-M will not be liable for any negligent breaches of non-essential contractual duties. The limitations on liability shall not apply to any customer claims under product liability or claims for damages resulting from loss of life, limb, or health caused by DorSpetsBub-Service-M.
DorSpetsBub-Service-M will retain ownership of any purchased products until all contractual obligations are fulfilled. The retention of title shall also apply to all claims DorSpetsBub-Service-M may have against the purchaser after delivery, such as for repairs or other services rendered. During the retention period, the purchaser has the right to possess and use the purchased goods, provided they fulfill their obligations related to the retention of title and the contractual relationship. The customer must inform DorSpetsBub-Service-M of any information required to assert their rights in connection with the retention of the title.
DorSpetsBub-Service-M has the right to collect, store, and process all necessary data and information regarding the customer needed in the course of the business relationship between the customer and DorSpetsBub-Service-M.
Should any of the provisions in these general terms and conditions become invalid, all other provisions of the general terms and conditions shall remain valid. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.
The place of performance and the place of jurisdiction for all contracts is the registered office of DorSpetsBub-Service-M. DorSpetsBub-Service-M is entitled to take legal action at the place of jurisdiction of the contracting party.
Orders can only be canceled or amended before they are processed. Once an order has been processed and dispatched, it cannot be canceled or amended. Orders made through our online shop and already paid for can be canceled provided the order has not been dispatched. The original payment method will be refunded, minus a 3% transaction and administration fee. Orders that are refused delivery may incur additional transportation charges.